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Shipping Policy

Last Updated: 03/11/2025

TNT Doughnuts ("we", "us", or "our") is committed to providing a smooth and reliable delivery experience for all customers within Australia. This Shipping Policy explains how we handle shipping, delivery times, order processing, and related matters for purchases made through our website https://www.tntdoughnuts.net/.

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1. Order Processing

All orders are processed within five business days of payment receipt and verification.

Orders placed on weekends or public holidays will be processed on the next business day.

You will receive an order confirmation email once your order is placed, and a shipping confirmation with tracking details once your order has been dispatched.

If there are any delays in processing your order (e.g., stock shortages or unexpected demand), we will notify you via email as soon as possible.

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2. Shipping Rates and Methods

We offer shipping across Australia using trusted courier and postal services, including Australia Post, Star Track, and other reputable carriers.

Shipping costs are calculated at checkout based on:

  • The delivery location

  • The weight and dimensions of your order

  • The selected shipping method

Free shipping may be available on orders over a threshold amount of $100, or as part of promotional offers.

All available shipping options and estimated delivery times are displayed at checkout before you complete your purchase.

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3. Estimated Delivery Times (Within Australia)

Region Estimated Delivery Time:

  • Metro Areas (Sydney, Melbourne, Brisbane) 2–5 business days

  • Regional Areas 5–8 business days

  • Remote or Rural Areas 7–14 business days

Please note: Delivery times are estimates only and may vary due to factors beyond our control, such as courier delays, weather conditions, or peak seasons (e.g., holidays).

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4. Order Tracking

Once your order has been dispatched, you will receive an email with tracking information.

You can track your order using the tracking link provided in your confirmation email or through the carrier's website.

 

If you have not received tracking details within the expected timeframe, please get in touch with us at admin@tntdoughnuts.net

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5. Shipping Restrictions

We currently only ship to addresses within Australia.

Orders cannot be shipped to PO Boxes, Parcel Lockers, or international destinations unless otherwise stated.

We do not ship to locations restricted by law or where delivery services are unavailable.

(If you do plan to offer international shipping, I can include a compliant international section—just let me know.)

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6. Incorrect Shipping Information

It is the customer's responsibility to ensure that the shipping address provided at checkout is correct and complete.

We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping details.

If you realise there is an error in your shipping address after placing your order, please get in touch with us immediately at [insert contact email].

We will make every effort to update your details if your order has not yet been dispatched.

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7. Delayed or Missing Deliveries

If your order is significantly delayed, missing, or shows as "delivered" but you have not received it:

  • Please check with household members or neighbours in case the parcel was left with them.

  • Check your delivery confirmation email for the courier's contact information.

  • If the issue persists, contact us at [insert contact email] with your order number and tracking details.

  • We will liaise with the courier to investigate and resolve the issue as quickly as possible.

 

8. Damaged or Lost Items

We take great care in packaging and shipping your order.

If your order arrives damaged, don't hesitate to contact us within five business days of receipt, including photos of the damage and your order details.

We may offer a replacement, repair, or refund in accordance with Australian Consumer Law and our Returns & Refunds Policy.

If your parcel is confirmed lost by the courier, we will work with you to resolve the issue, which may include resending the item or issuing a refund.

 

9. Privacy and Personal Information

When you place an order, we collect personal information such as your name, delivery address, phone number, and email address.

This information is used only to process and deliver your order in accordance with our [Privacy Policy], which complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We share your information only with trusted delivery partners and service providers necessary to fulfil your order.

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10. Contact Us

If you have any questions or concerns about your order or this Shipping Policy, please get in touch with us:

TNT Doughnuts

Email: admin@tntdoughnuts.net

Phone: 0409 674 168

Address: 46 Monds Avenue, Benalla 3672

Website: https://www.tntdoughnuts.net/

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