Privacy Policy

Privacy Policy

Last Updated: 03/11/2025

TNT Doughnuts  ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website https://www.tntdoughnuts.net/ ("Site") or purchasing our goods and services, you agree to the terms of this Privacy Policy.

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1. Collection of Personal Information

We collect personal information that is reasonably necessary for our business activities, including the sale and distribution of goods and services.

Information you provide directly

This may include:

• Your name

• Email address

• Phone number

• Billing and shipping address

• Payment and transaction details

• Account login details (if you create an account)

• Any information you submit through forms, surveys, or correspondence with us

• Information collected automatically

• When you visit our Site, we may collect:

• Your IP address

• Browser type and version

• Device and operating system information

• Pages you visit and time spent on our Site

• Referring to websites or links

• Cookies and other tracking technologies (see Section 7 below)

We collect this information to help improve our services and user experience.

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2. Purpose of Collection

We collect, hold, use, and disclose your personal information for purposes such as:

• Processing and fulfilling your orders

• Communicating with you about your purchases or account

• Providing customer support

• Sending marketing and promotional materials (where you have consented)

• Improving our products, services, and website

• Maintaining records and complying with legal obligations

• Detecting and preventing fraud or misuse of our services

If we collect personal information for a secondary purpose, we will do so only with your consent or as otherwise permitted by law.

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3. How We Collect Information

We collect personal information:

• Directly from you when you place an order, register an account, or communicate with us

• Automatically through your use of our Site (via cookies, analytics, and similar tools)

• From third-party service providers that help us deliver our goods or services (e.g., payment processors, couriers)

4. Disclosure of Personal Information

We may disclose your personal information to:

• Third-party service providers such as payment processors, shipping companies, marketing platforms, and IT support

• Professional advisers (e.g., accountants, legal advisers)

• Regulatory or law enforcement authorities, where required by law

• Business partners and affiliates involved in providing our services

• We do not sell or rent your personal information to any third party.

Suppose we disclose personal information to an overseas recipient (for example, for data hosting or cloud storage). In that case, we will take reasonable steps to ensure that the recipient does not breach the Australian Privacy Principles in relation to that information.

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5. Direct Marketing

We may send you direct marketing communications and information about our products and services that may interest you.

You can opt out of receiving marketing communications at any time by using the "unsubscribe" link in our emails or by contacting us directly at admin@tntdoughnuts.net.

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6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

 These measures may include encryption, secure servers, and access controls.

 However, no method of internet transmission or electronic storage is entirely secure, and we cannot guarantee absolute security.

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7. Cookies and Analytics

Our Site uses cookies and similar technologies to improve functionality, analyse site performance, and personalise your experience.

Cookies are small data files stored on your device. You can turn off cookies through your browser settings, but some features of our Site may not function properly if you do so.

We may also use analytics tools (such as Google Analytics) that collect information about how you use our Site. This helps us understand and improve our website performance and marketing.

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8. Access and Correction

You have the right to request access to the personal information we hold about you, and to request correction of that information if it is inaccurate, out-of-date, incomplete, or misleading.

To make such a request, please get in touch with us using the details in Section 11 below.

We will respond to your request within a reasonable period and may require proof of identity before providing access.

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9. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us using the details below.

 We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner (OAIC)

 Website: https://www.oaic.gov.au

 Phone: 1300 363 992

 Email: enquiries@oaic.gov.au

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10. Retention of Personal Information

We retain your personal information for as long as necessary to provide our goods and services, comply with our legal obligations, resolve disputes, and maintain business records.

 When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

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11. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of your personal information, please get in touch with us at:

TNT Doughnuts

Email: admin@tntdoughnuts.net 

Address: 46 Monds Avenue, Benalla, 3672 

Website: https://www.tntdoughnuts.net/

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12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations.

 Any updates will be posted on this page with the revised "Last Updated" date.